Returns & Exchanges

Our promise

Your satisfaction matters. If something isn't right with your order, we'll make it right. Because every fnur piece is personalized and made to order, our return policy reflects the custom nature of each item.

Damaged or incorrect items

If your piece arrives damaged, or you receive the wrong item, contact us within 14 days of delivery through our contact form with your order number and a photo. We'll replace it at no cost or issue a full refund.

Custom & personalized pieces

Because each piece is engraved or crafted to your specifications — handwriting, names, dates, Morse code — personalized items are non-returnable unless they arrive damaged or defective. We double-check every personalization before it ships.

Non-personalized items

Ready-made, non-personalized pieces may be returned within 14 days of delivery in unworn, original condition. To start a return, message us with your order number and we'll send return instructions.

How to request a return or exchange

1. Open our contact form and select "Returns" as the subject.
2. Include your order number, the item, and the reason for your request.
3. Attach a photo if the item is damaged or incorrect.
4. We'll reply within 1 business day with next steps.

Refunds

Approved refunds are issued to your original payment method within 5 business days of us receiving the returned item. Shipping is non-refundable except for damaged or incorrect orders.