Returns & Exchanges

We want you to be happy with your Fnur Jewelry order. Because many of our pieces are personalized and made specifically for you, return and exchange eligibility may differ from standard, non-personalized merchandise.

Personalized Items

Personalized and custom-made items are created specifically using the information you provide, such as handwriting, birth flowers, names, states, locations, or other custom details.

Because these items cannot usually be resold, personalized products are generally not eligible for return or exchange unless they arrive damaged, defective, or different from what was ordered.

Please review all personalization details carefully before submitting your order.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Because personalized orders may enter production quickly, we cannot guarantee that changes or cancellations can be made once production has started.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Include:

• Your order number

• A description of the issue

• Clear photos showing the item and problem

We will review the situation and determine the appropriate replacement or resolution.

Personalization Errors

If we make an error in the personalization of your item, please contact us with your order number and photos of the item received.

If the personalization matches the information submitted with the order, the item may not be eligible for replacement or return.

For this reason, please double-check names, dates, states, birth months, handwriting uploads, and all other personalization before placing your order.

Handwriting Jewelry

Our handwriting necklaces are created using the image submitted by the customer.

Please upload the clearest image available. The final engraving is based on the handwriting provided, and variations in the original image may affect the finished design.

If you have questions about whether an image is suitable, please contact us before placing your order.

Non-Personalized Items

If we offer any non-personalized items, unused and unworn merchandise may be eligible for return within the return period stated on the product page.

Items must be returned in their original condition and packaging.

Please contact us before sending any return.

Return Shipping

Unless the return is due to an error on our part or a defective item, return shipping costs are the customer's responsibility.

Original shipping charges, if any, are generally non-refundable.

Refunds

Approved refunds are issued to the original payment method.

Please allow additional time for your bank or credit card provider to process the refund after it has been issued.

Contact Us

If you have a problem with your order or are unsure whether your item is eligible for return or exchange, please contact us before sending anything back.

Please include your order number so we can assist you as quickly as possible.